Support at Home is the Australian Government program designed to help older people remain living safely and independently in their own homes.
Throug the program, eligible individuals receive an individual budet that can be used to access services that support everyday living, independence and clinical care at home.
Freewave works alongside clients and families to help them understand how the system works, organise services and ensure the right support is in place as needs change.
Accessing aged care support at home usually begins with My Aged Care, the Australian Government's central point for aged care services.
After registering with My Aged Care, an assessment helps determine what support may be appropriate
and what services could help someone remain safe and independent at home.
Once approved, Freewave works with you to organise services, develop a care plan and ensure support reflects your needs, preferences and goals.
Free home care advisory service
If you're unsure where to begin, Freewave offers a free, no-obligation home care advisory service
to help you understand your options and navigate the aged care system with confidence.
Our experienced team can guide you through My Aged Care, explain available support and help you determine the right care for your situation.
Call our team anytime on 1800 271 002 - available 24 hours a day, 7 days a week.
Register with My Aged Care to arrange an aged care assessment.
An assessor meets with you to understand your needs and prepare a support plan outlining the services you may be approved to receive.
Once funding is allocated, you can choose Freewave as your provider to coordinate and deliver your approved support.
Together we create a care plan that reflects your support plan, your goals and your preferences, so the right support can begin at home.
Support at Home
Support at Home is the Australian Government program that helps older people receive care and assistance while continuing to live independently in their own homes.
Funding is designed to adapt as care needs change - from occcasional help with everyday tasks through to regular personal care or clinical support.
Freewave supports people across all levels of care, ensuring services remain flexible and responsive as needs evolve.
Flexible support with Freewave
At Freewave, you can choose how your funding is managed. We offer Fully Managed, Self Managed, or a combination of both - giving you the flexibility to receive as much support or independence as you prefer.
Private care options
Some people choose to arrange care privately while waiting for government funding, or if they prefer to access services outside the program.
Private care allows support to begin immediately and provides the flexibility to tailor services to individual needs and schedules.
Freewave offers a full range of private services so care can begin when it is needed most.
ENTRY LEVEL SUPPORT
Occasional help with everyday tasks that help maintain independence at home.
LIGHT SUPPORT NEEDS
Regular assistance with daily routines such as personal care or transport.
MODERATE SUPPORT NEEDS
More frequent support with daily activities, mobility and personal care.
HIGHER SUPPORT NEEDS
Comprehensive daily support and coordination of services.
COMPLEX CARE NEEDS
Intensive support delivered by experienced care teams and clinicians.
Navigating aged care can feel complex, but the right guidance makes a difference.
Freewave helps clients and families understand how support works, what services are available and how funding can be used.
With clear advice, transparent pricing and a team available whenever you need guidance, we help you make confident decisions about care at home.
Free advisory service
Speak with our team for free, no-obligation advice about aged care options and available support.
Help navigating My Aged Care
We guide you through the registration and assessment process so you understand what to expect.
Understanding your support plan
Our team helps explain your approved services and how support can be arranged.
24/7 phone support
Our team is available anytime on 1800 271 002, providing guidance and reassurance when you need it.
Acknowledgement of Country
Freewave Aged Care acknowledges and pays respect to the Traditional Owners across the lands on which our services are delivered. We pay our respect to Elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
We honour and respect the cultural heritage, traditions and contributions of First Nations peoples within our communities, including our staff, clients, carers and families.
1800 271 002
